Privacy Policy
Last Updated: March 15, 2025
At lumiveraqua, we understand that your financial information is deeply personal. This policy explains exactly what we collect, why we need it, and what happens to it. We're based in Australia and follow strict Australian privacy laws, but more importantly—we treat your data the way we'd want ours treated.
Who We Are and What We Do
lumiveraqua operates from 561/583 Polding St, Wetherill Park NSW 2164, Australia. We provide budget analysis services, which means we work with financial data. That's a responsibility we take seriously.
Our services help people understand their spending patterns and make better financial decisions. To do that effectively, we need access to certain information about you and your finances.
Information We Collect
Let's be straightforward about what data we gather and why each piece matters.
Personal Identification Information
When you sign up or contact us, we collect:
- Your full name and email address
- Phone number if you provide it
- Postal address for billing purposes
- Date of birth to verify your identity
Financial Data
This is where things get more sensitive. Depending on which services you use, we might collect:
- Bank account details (account numbers, BSB codes)
- Transaction histories and spending patterns
- Income information and employment details
- Credit card information for payments
- Investment accounts if you choose to link them
Technical Information
Like most websites, we automatically collect certain technical data:
- Your IP address and general location
- Browser type and device information
- Pages you visit on our site and how long you stay
- Referring websites that brought you to us
Important Note: We never collect information we don't actually need. If we ask for something, there's a specific reason tied to providing you better service.
How We Use Your Information
Everything we collect serves a purpose. Here's the breakdown:
| Data Type | How We Use It |
|---|---|
| Personal Details | Creating your account, communicating with you, verifying identity |
| Financial Information | Analyzing spending patterns, generating budget reports, providing personalized advice |
| Payment Data | Processing subscriptions, handling refunds, maintaining billing records |
| Usage Data | Improving our platform, fixing bugs, understanding what features matter most |
We also use your information to comply with Australian financial regulations. Sometimes the law requires us to verify identities or report certain transactions—that's just part of operating in this space.
How We Protect Your Data
Financial data security isn't optional. Here's what we do:
Encryption
All data transmitted to and from our servers uses bank-grade 256-bit SSL encryption. Your information is scrambled during transit.
Secure Storage
We store data on Australian servers with multiple security layers. Physical access is strictly controlled and monitored.
Access Controls
Only essential team members can access financial data, and every access is logged and reviewed regularly.
Regular Audits
We conduct quarterly security assessments and penetration testing to find vulnerabilities before anyone else does.
Despite all these measures, no system is completely bulletproof. If a breach ever occurs, we'll notify affected users within 72 hours and provide clear guidance on protective steps.
Who We Share Information With
We're not in the business of selling your data. Period. But there are legitimate situations where we share information:
Service Providers
We work with carefully vetted companies that help us operate. This includes:
- Payment processors (Stripe, PayPal) who handle transactions
- Cloud hosting providers (Australian-based servers only)
- Email service providers for sending you updates
- Analytics tools to understand how people use our platform
These partners can only use your data to provide their specific service. They can't repurpose it or share it further.
Legal Requirements
Sometimes we're legally obligated to share information with:
- Australian Tax Office for tax reporting
- Law enforcement agencies with valid warrants
- Regulatory bodies like AUSTRAC for anti-money laundering compliance
- Courts when legally compelled
Business Transfers
If lumiveraqua is acquired or merges with another company, your data would transfer to the new entity. We'd notify you beforehand and give you options.
Your Rights Under Australian Law
The Australian Privacy Act gives you substantial control over your personal information. Here's what you can do:
- Access Your Data: Request a complete copy of everything we hold about you. We'll provide it within 30 days in a readable format.
- Correct Inaccuracies: If something's wrong, tell us. We'll fix it promptly and notify anyone we shared the incorrect data with.
- Request Deletion: Ask us to delete your account and data. We'll comply unless we're legally required to keep certain records.
- Restrict Processing: You can limit how we use your data while we investigate a complaint or accuracy issue.
- Data Portability: Get your data in a machine-readable format to transfer to another service.
- Object to Processing: Stop us from using your data for specific purposes like marketing.
- Withdraw Consent: If we're processing data based on your consent, you can revoke that permission anytime.
To exercise any of these rights, email us at info@lumiveraqua.com or call +61416945004. We'll verify your identity (to protect against fraudulent requests) and respond within 30 days.
How Long We Keep Your Data
We don't hoard information indefinitely. Different data types have different retention periods:
- Active Account Data: Kept as long as your account remains open and for 7 years after closure (tax law requirement).
- Transaction Records: Maintained for 7 years to comply with Australian financial regulations.
- Marketing Communications: Until you unsubscribe or request removal.
- Support Tickets: Stored for 3 years to track recurring issues and improve service.
- Technical Logs: Retained for 90 days for security monitoring, then automatically deleted.
After these periods, data is permanently deleted from our systems and backups. We don't just hide it—we actually destroy it.
Cookies and Tracking
Our website uses cookies. Some are essential for the site to work at all. Others help us understand how people use the platform.
Essential Cookies
These keep you logged in and remember your preferences. Without them, the site wouldn't function properly. You can't opt out of these.
Analytics Cookies
We use these to see which features get used most, where people get stuck, and how we can improve. These are optional—you can disable them in your account settings.
Third-Party Cookies
Payment processors and some service providers set their own cookies. We don't control these, but they're necessary for those services to work.
You can manage cookie preferences through your browser settings, though disabling certain cookies might limit functionality.
International Data Transfers
Your data stays in Australia. We use Australian servers and don't transfer information overseas.
The only exception is if you're using our service while traveling abroad—your connection to our servers would cross international boundaries, but the data itself remains stored in Australia.
Some of our service providers are international companies, but they maintain Australian data centers to serve our accounts. Your information doesn't leave the country.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect data from minors.
If you're a parent and discover your child has created an account, contact us immediately. We'll delete their information within 48 hours.
Financial planning services require adult decision-making capacity, so we verify ages during signup.
Changes to This Policy
Privacy laws and our practices both change over time. When we update this policy, we'll:
- Email active users about significant changes
- Post a notice on our website for 30 days
- Update the "Last Updated" date at the top
- Maintain an archive of previous versions
Material changes—like sharing data with new types of partners—require your explicit consent before taking effect.
Making a Complaint
If you're unhappy with how we've handled your data, here's the process:
- Contact our privacy officer directly at info@lumiveraqua.com with details of your concern.
- We'll acknowledge your complaint within 7 days and investigate thoroughly.
- You'll receive our response within 30 days, explaining what we found and what we're doing about it.
- If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC).
The OAIC is independent and can investigate complaints free of charge. Their website is oaic.gov.au.
Quick Reality Check: This policy covers a lot of ground because privacy is complex. If anything's unclear, just ask us. We'd rather answer a hundred questions than leave you wondering what's happening with your data.
Questions or Concerns?
We're real people managing real data about real financial lives. That comes with responsibility.
If something in this policy doesn't make sense, or if you have specific questions about your data, reach out:
Email: info@lumiveraqua.com
Phone: +61 416 945 004
Mail: 561/583 Polding St, Wetherill Park NSW 2164, Australia
We typically respond to privacy inquiries within 2 business days.